Guides
Everything we get asked on the phone, answered properly and for free. No gatekeeping, no upsell buried in the middle, and we say when something cannot be fixed.
In progress
These are the questions we actually get asked, in the order we get asked them. Nothing here is published yet, so nothing here is linked.
Flip it over. Check the fringe. Look for irregularity. Three checks that settle it before anybody talks about price, with photographs of both so you can compare against your own rug.
The burn test, the rub test, the lustre reversal test and what mercerized cotton looks like under magnification. This is the single most common misrepresentation in the trade, at every price point.
Why an appraisal saying $12,000 does not mean you can sell it for $12,000, what basis of value means, and which one your insurer, executor or attorney is actually asking for.
The six photographs you should demand before sending money, the questions that expose a reseller who has not seen the rug, and what a real certificate contains.
The honest answer depends on traffic, pets, shoes and fiber, and it is less often than a cleaning company will tell you and more often than most owners think.
Fringe, selvedge and end finishes. A rug unravels from the outside in, so the cheapest repair in the trade is also the one people delay the longest.
Where they hide, what the damage looks like early, why the rug under the sofa is always the worst, and how to stop it spreading across the field.
Felt, rubber, and the combination. Why the wrong pad damages a floor and the wrong thickness ruins a doorway.
Rolled on a tube, never folded, never flat under weight, never in a garage. Most rug damage happens in storage rather than in the room.
Three routes, three very different outcomes, and an honest account of when each one is the right answer including when the answer is not us.
The measurements that matter under a dining table, in front of a sofa, in a hallway and on a stair. Most rugs bought online are one size too small.
What holds up under three hundred guests, what should never leave a showroom, and how to plan a layout that photographs well and survives the night.
Where to start
Verified listings, certification, and how selling on Rug Vault works.
Rug Vault ›Full immersion washing, pet accidents, odour, and what washing cannot fix.
The Wash House ›Fringe, edges, moth holes, tears, and whether the repair is worth doing.
The Mending Bench ›Appraisals for insurance, estates, probate, donation and damage claims.
Ledger and Loom ›